Announcing Real-Time User Behavior Tracking

Full Customer Journey Visibility to Outpace Fraud

In fraud, context is everything. Fraudsters rarely exploit a single touchpoint. They move across your entire customer flow: browsing, creating accounts, submitting orders, requesting refunds, contacting support, and abusing policies. Yet most fraud systems see only fragments—isolated API calls or disconnected events—making it difficult to understand behavior and act before damage is done.

With Spec's real-time user behavior tracking, that blind spot is eliminated.

What is Real-Time User Behavior Tracking?

Real-time user behavior tracking allows fraud and risk teams to monitor complete, connected customer journeys across web, app, and API layers. Every interaction, from the first page view to the final API call, is stitched into one real-time session, delivering the behavioral context your team needs to make better, earlier fraud decisions.

How It Works:

• Sessions start automatically as soon as a visitor lands on your site or app.
• Every request to your application—refund request, profile update, policy change, etc.—is linked to the active session.
• Spec ID fingerprinting connects returning users across sessions and devices, even before they authenticate.
• Fraud teams gain an end-to-end map of every touchpoint in real time.

Unlike legacy fraud tools that treat API calls as isolated events, Spec joins API activity into one continuous, actionable story.

Why Traditional Fraud Tools Fall Short

Most fraud platforms were built for a different era where fraud happened in isolated moments. Today’s attackers exploit the seams: the gaps between frontend behavior and backend APIs.

• Legacy Limitation: API calls analyzed as standalone events.
• Spec Difference: Full session-level journey linking web, app, and API data together.

By failing to see the full journey, legacy systems struggle with repeat offenders, multi-step policy abuse, refund fraud, and identity masking techniques that evolve over time.

Value Breakdown by Team

Fraud teams, risk leaders, product owners, engineers, and security leaders all share one thing in common: complex, evolving fraud challenges that cut across their entire customer journey. Each team approaches fraud through a slightly different lens, but they all need better visibility into behavior across every surface.

Real-time user behavior tracking is built to serve you where your needs are most urgent.

Real-World Applications

Refund Abuse & Policy Exploits
Fraudsters often file multiple refund or cancellation requests across sessions, masking identity with new accounts or devices. Real-Time User Behavior Tracking links these actions together, exposing abusive behavior early.

Account Takeover & Credential Stuffing
Even before a login occurs, Spec ID detects returning users attempting to bypass security, allowing for earlier intervention before account takeover succeeds.

RELATED: Account Takeover Prevention Guide

Loyalty Program Manipulation
Abusers cycle through fake accounts to harvest discounts or rewards. By linking sessions and identifying patterns across visits, teams can flag and prevent this type of abuse.

Collusion & Multi-Account Abuse
Fraudsters coordinating across multiple accounts often leave behind subtle behavioral traces. Session-based tracking surfaces these linked behaviors across the API layer.

RELATED: Why Bans Don't Work (and What To Do About It)

Support Ticket and Chargeback Patterns
Some fraudsters exploit customer support or chargeback processes repeatedly. Seeing API support calls stitched into sessions reveals recurring abuse patterns that might otherwise go undetected.

RELATED: Chargeback Prevention Guide

Why This Changes the Game

Fraud isn't static. It moves between devices, sessions, and systems. Point-in-time snapshots are no longer enough.

Spec’s real-time user behavior tracking creates a living, breathing record of every customer journey, linking API activity with real-world behavior. This unlocks:

• Earlier risk signals before transactions complete.
• Reduced manual review effort with complete investigations in one place.
• Improved model performance using full journey-level features.
• Proactive fraud prevention that stays ahead of emerging tactics.

While legacy tools see events in isolation, Spec sees connected behavior over time.

See it in Action

If you're ready to connect the dots across your entire customer journey and eliminate blind spots in your fraud stack, Spec's real-time user behavior tracking is built for you.

Book a demo to see how Spec helps your team spot fraud sooner, investigate faster, and stay ahead of evolving abuse.

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Get Started with Spec

Getting started with Spec is simple and fast. We designed integration to eliminate common barriers and accelerate time to value:

• No major re-instrumentation required: Sessions automatically start when users land on your site or app.
• Lightweight integration: API calls are linked to sessions in real-time through simple configuration.
• Spec ID activates immediately: Returning users are fingerprinted and connected across sessions as soon as integration is live.
• Full support and onboarding: Our team guides your integration process, ensuring fast time-to-value.

You don’t need to rebuild your fraud stack to start seeing full customer journey visibility. Learn more.